5 Questions with Carol Roden, Sponsored by Lytx

1. Why do I need video — isn’t traditional telematics enough?

With traditional telematics you can pinpoint where a vehicle is. You can see that the driver had harsh breaking, a swerve, or some other incident. But you don’t know why. Video can tell you why that harsh breaking occurred — was it a deer in the road or was the tech on the phone and not paying attention? Video gives you the facts you need.

2. What are the biggest driving risks in services businesses?

You might think it’s distracted driving — using cell phones, eating or smoking while driving. However, data on our service-based clients shows that the biggest risks are following the vehicle ahead too closely, and not responding quickly enough when something happens. Technicians sometimes forget they are driving heavier vehicles than normal and they need more stopping distance. Video and analytics can tell you what the biggest risks are in your fleet.

3. How can video telematics improve customer service?

Some clients are using video to help verify service delivery. For example, if someone calls in and says the pest technician hasn’t been there, you can look at the GPS history and see if they were there. If the customer won’t take your word for it, you can take a video still shot from the DriveCam^® recorder and share it with them. It’s hard to refute video evidence.

4. How can video help protect my brand?

Our clients tell us they get calls saying that their truck cut someone off, or some other negative driving report. With the DriveCam® recorder it’s easy to pull up the video you need on demand to give you the facts in minutes. Then you can exonerate the technician, or use it as a coaching tool in case the technician was at fault.

5. How can video protect my business?

In the case of an accident, you can immediately download the video to see what happened. You can get an alert of an incident and over the air retrieve exactly the clip of video you need. That’s really powerful. We’ve had clients who were able to give that information immediately to police and insurance to prove that their technician was not at fault.