Ed DeMask
Chicago-based writer
Recent Articles
Making the Most of an Opportunity
Hector Avila, PCT’s Commercial Technician of the Year, has paid back Arrow Exterminators’ faith in him by committing to his craft.
Putting People First is His Secret to Success
Building relationships with customers is what drives Brian Sheppard, PCT’s 2022 Residential Technician of the Year.
Putting His Signature on Service
Northwest Exterminating’s Derek Foster, PCT’s Commercial Technician of the Year, succeeds by connecting with customers.
13 Reasons Why You’re Losing Customers
Commercial sales are a different animal. Here’s a primer on how to make your company less vulnerable to losing commercial business.
Public Health Protectors
Nothing But Nets partners with many, including the pest control industry, to try to stop malaria globally.
Sentricon at 25
The industry’s first termite bait system celebrates a milestone this year. Here’s a look back at how the product changed the marketplace — and a look ahead to the future.
Great Communication, Attention to Detail Make the Difference
Rose Pest Solutions’ Jake Vollink provides quality customer support leading to long-lasting relationships.
How Technology & Innovation Maximize Growth
Is your pest control company in the right mindset to innovate? If not, you’ll likely be left behind as technology continues to advance throughout the industry.
Baits: An ‘Outside-the-Box’ Bed Bug Solution
North Carolina State University researchers are working to create an effective bed bug bait.
From Ice Cream Sandwiches to Bee Extraction Expert
Eric “Critter” McCool is a PCO and bee expert who got his start being paid in ice cream sandwiches.