Jeff Fenner

The author is a partner of B Communications. Email him at jfenner@giemedia.com.

Keeping the Mouse Out of the House

Erdye’s Pest Control uses its knowledge of construction practices to solve mice infestations.

The Dos and Don’ts of Soliciting Online Customer Reviews

Are you looking to raise your company’s online marketing image through customer reviews? The process can be beneficial to your business and enhance the customer-centric culture you are working hard to build.

Logical Leadership

San Diego-based Lloyd Pest Control looked within for its new president, 32-year company vet Scott Crowley.

Let’s Stick Together

Tips for creating a team environment during unordinary times.

The Nose Knows

Man’s best friend can be a bed bug’s worst enemy.

Putting Technology to Work

At NPMA’s Technology Summit, PMPs heard about new trends and products that will help them run their businesses more efficiently and effectively.

Improving Online Reviews

As consumers became more engaged in online researching, purchasing, scheduling and reviewing businesses, PMPs should take care to manage their online reputation.

Lloyd Pest Control Doubles Down On Its Mission

When Lloyd Pest Control decided its longtime mission statement needed a refresh, it changed the “conversation” with the help of its team members.

Hearing Is Believing

It’s difficult to identify and find drywood termites. Here’s how technology can make the task a bit easier.

Broken Engagement?

During the coronavirus pandemic companies have pivoted to maintain employee engagement and stay in touch with customers.