Jerrod Penn, Wuyang Hu and Michael F. Potter
Jerrod Penn and Wuyang Hu are doctoral student and professor, respectively, in the Department of Agricultural Economics at the University of Kentucky. Michael F. Potter is an entomology professor at the same institution. Partial funding for the study was provided by Protect-A-Bed, a global provider of protective bedding products. Potter, M.F. 2011. The History of Bed Bug Management. Pest Control Technology, 39(7), 35-50
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Disturbed!
Compared to other problematic room issues such as signs of smoking or lack of cleanliness, evidence of bed bugs is more likely to cause guests to switch hotels and seek compensation.
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