In this webinar sponsored by Scorpion, Kirby Oscar and Sarah Bailey of Scorpion explored findings from Scorpion’s 2025 Consumer Survey. Oscar and Bailey shared key data and trends that reveal what today’s homeowners expect from their pest control service providers — insights designed to help pest control operators (PCOs) adapt and thrive in an increasingly competitive market.
The session also featured Ralph Citarella Jr., B.C.E., President of Bayonne Exterminating in New Jersey. Drawing from his years of hands-on experience, Citarella provided a candid look at real-world customer expectations and shared how his company is evolving its services to meet — and exceed — those demands.
Want to reference the key takeaways? Download slide handouts!
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