Arrow Exterminators Welcomes Three New Leaders

ATLANTA – Atlanta-based Arrow Exterminators announced the additions of Jason Crew, with 25 years of expertise from GE Healthcare, is joining Arrow as vice president of corporate operations; Timson Green, a seasoned professional with a proven track record in pest management; and Doug Patton, renowned for his visionary leadership in business development and operations.

The three are currently attending Arrow’s Service Center Manager Training Academy. 

Jason Crew joins Arrow from GE’s healthcare business, where he spent the last 25 years in various sales and leadership roles. Most recently, he served as market vice president for GE’s Atlanta region, overseeing a $500 million medical equipment business across Georgia, Alabama and Northern Florida.

His responsibilities included managing GE Healthcare’s imaging, ultrasound, life care solutions, IT, consulting, and life science offerings. Crew excelled in partnering with hospitals in the Southeastern United States to enhance healthcare quality, access and affordability. He has a proven track record of building strong relationships with key stakeholders and leading teams to exceed performance targets.

Green has made a significant impact on pest management teams throughout the Northeast corridor. Most recently, he served as branch manager at JP McHale Pest Management, overseeing a portfolio consisting of 95 percent commercial customers. Prior to this, Green was a service manager at Terminix, managing predominantly residential customers from May 2021 to November 2022.

He also served as service manager at Assured Environments from July 2019 to May 2021, focusing on training and development for a commercial branch.

In his earlier roles, Green was a master technician at Assured Environments and a Certified Applicator at Terminix, where he built a strong foundation in pest management. His leadership extends beyond his professional roles; he has served as the secretary for the Connecticut Pest Control Association, and he is a graduate of the National Pest Management Association’s Executive Leadership Program.

"Building a team of servant leaders who exemplify pride and professionalism, and who are passionate about delivering an exceptional customer experience—that is what I’m passionate about," said Timson.

As Vice President of Business Development at Waynes Pest Control in Birmingham, Ala., from May 2023 to February 2024, Patton identified business development challenges and customer concerns, implemented transparent and accountable strategies, and established customer loyalty programs that increased retention from 83 percent to 87 percent, saving $1.8 million in revenue.

Patton navigated the company through explosive growth, increasing revenue from $26 million to $80 million in less than five years. He improved gross margins, decreased indirect costs, and delivered industry-leading EBITA margins. Doug mentored leaders by teaching them to execute through his five operational principles: serve your customer, collect your money, control your expenses, develop your team, and grow your business.

Patton also played a crucial role in recruiting and closing two acquisitions, achieving retention rates of 88 percent and 94 percent through focused communication and engagement. His strategic approach and commitment to service protocol efficiencies significantly increased EBITA, marking his career with visionary leadership, dedication to team development, and a commitment to delivering exceptional service and results.

"We are excited to welcome Jason Crew, Timson Green, and Doug Patton to the Arrow team," said Tim Pollard, President & Chief Operation Officer of Arrow Exterminators. "Each brings a unique set of skills and a wealth of experience that will be invaluable as we continue to grow and innovate. Their leadership and commitment to excellence align perfectly with our company's culture and values, and we look forward to the significant contributions they will make in driving our success forward."