JP McHale Pest Management Promotes DiLecce to VP of Customer Experience

BUCHANAN, N.Y. – JP McHale Pest Management announced the promotion of Ann DiLecce to vice president of customer experience, a new position that will focus on the company’s customer experience programs and strategies. DiLecce has been with JP McHale for more than 18 years and has extensive experience in the areas of operations and customer service. 

“Ann’s decades of stellar work at JP McHale, combined with her vast knowledge about our customer-centric approaches and the pest management industry overall, makes her a natural fit for this new position,” said Jim McHale, president of JP McHale Pest Management. “Even more, Ann’s innate sense of our customers and her deep understanding of their needs, uniquely positions her to lead JP McHale’s Customer Experience program.”

DiLecce began her long standing career at JP McHale Pest Management in the accounts receivable department and steadily advanced her career at the company, first being named director of finance operations and now promoted to vice president of customer experience.

DiLecce plans to work closely with JP McHale’s service representatives across residential, commercial and sales, to learn first-hand about their daily work life and customer interactions. DiLecce said that she will leverage new technology while maintaining JP McHale’s culture of empathy and responsiveness to elevate the company’s service model, set new standards for customer satisfaction throughout the industry and ensure long-term loyalty.

“Recognizing that pest control is actually a human experience is key,” DiLecce said. “I believe that understanding the emotional responses to pests and designing our customer experience strategies to address these responses, will help to build long lasting relationships with our clients, as well as reinforce our company’s commitment to exceptional customer service through empathy, clear communication, and understanding the emotional toll pests can take on a household.”