Sprague Launches Digital Tool for Clients and Third Party Auditors

TACOMA, Wash. – Sprague Pest Solutions recently introduced a new generation online logbook.

The logbook will allow clients and third-party auditors real-time access to critical data and documentation needed for audits and inspections. It will also assist clients access program information, and improve reporting and search functionality. 

“We always look for ways to continuously improve the effectiveness of our client’s pest control programs and make the audit process smoother,” said Ashley Roden, B.C.E., Sprague’s technical/quality assurance manager. “The release of the new Logbook and customer portal platforms marks a major milestone in our commitment to providing customers with a world-class experience. These updates allow us to better serve our customers and ensure a seamless and secure process for customers to manager their accounts.”

Logbook

The Logbook is designed for enhanced audit compliance and documentation to assist food processing, distribution, and service clients prepare for and successfully passing critical third-party audits and inspections. The Logbook makes use of advanced analytics and automation to save time and effort. It also allows users to continually review their data, ensuring accuracy and providing peace of mind. All Sprague audited customers will be moved to the new Logbook by June 1.

The logbook’s features include:

• Audit documentation including trend mapping, contracted services, pest program reviews and organic documents.
• Sophisticated pest sighting log with QR codes to instantly submit photos.
• Improved conditions reporting
• Upgraded device mapping.
• Easier access to material SDS & labels
• Faster access to field team and business licensure
• Print/download up to 12 months of documentation.
• Mobile friendly access

Customer Portal

Sprague’s investment in its client’s satisfaction and success in deterring pests began with the debut of the enhanced digital customer portal in the fall of 2022. The portal helps clients visualize and manage their pest prevention programs like never before.

“Our clients rely on forward-thinking technology and the enhanced portal provides them access to the tools that will allow them to make decisions faster and with a greater degree of accuracy. The portal is secure and encrypted with the latest security protocols to ensure data is always kept safe,” said Ari Rogoway, Sprague’s director of information technology.

The portal – which can be accessed by clients on both desktop and mobile platforms – features the following:

• View upcoming services and review detailed service comments.
• Request new services.
• Robust trending reports and alerts
• Customizable report subscriptions and notifications
• Manage multi-location access and create custom groupings.
• Access invoices and payment methods across multi-locations
• Online bill-pay and view payment history