Customer Service
Moneypenny is a Provider of Virtual Receptionists
Moneypenny offers pest control companies virtual receptionists who ensure every call is handled locally, including call dispatching, appointment scheduling, bilingual answering and live chat.
More in Customer Service
The Role of a Lifetime
Making selfless sacrifices — to inspire coworkers and care for customers — is what drives Chad Gilbert, PCT’s 2024 Residential Technician of the Year, to take on a leadership role.
Housecall Pro launches Pro-Driven Platform Updates
The company says its new features help streamline operations and enhance revenue potential even in the slowest seasons.
Emotional Support
Using emotional intelligence (EQ) as a customer support strategy can improve your service.
The Five Stages of a Consumer Cycle
Understanding the consumer cycle can help your business grow. Here's what you need to know about each stage.
Clicki is a Referral Marketing Platform for PMPs
Clicki helps pest control companies to grow through customer referrals and local engagement by paying customers cash for referrals.
Focus on the Customer Experience
Your customers are changing. They’re savvier, looking for smoother experiences and have more options. Instead of thinking about customer service, change your perspective to focus on the customer experience.
Former Pest Control Veteran Schoonmaker Launches GetLocal Services
Brian Schoonmaker, a former PCO, announced the launch of GetLocal Services, a new service that helps customers find, schedule and pay for home services.
What to Know About Buy Now, Pay Later Financing Tools
Buy now, pay later and other financing tools are popular with consumers across industries. Here’s why it can make good business sense to offer your customers financing.
Perimeter Service 'Add Ons'
Here are some springtime extras to add to your toolkit.
