5 Questions with David F. Gianetto

1. What sets PestPac apart from other pest control software solutions?

As an integrated solution covering everything from marketing, sales and office management to mobile field operations, customer experience and payments, PestPac provides its customers with a distinct competitive advantage. New prospects can be efficiently converted to customers, scheduled and serviced with nuanced, often automated communications along the way, allowing PestPac users to shrink the time to service and maximize their cash flow.

2. How does PestPac help users grow their businesses?

PestPac’s integrated solution facilitates all of the physical and digital interactions that companies rely on to meet potential new customers, target them throughout each stage of their sales funnel and convert them to recurring customers. WorkWave’s integrated software offerings ServiceBot, Sales Center, Online Business Reviews and Marketing Automation, as well as services including the largest physical print operation in the industry (RealGreen Print) and outsourced selling through Slingshot, facilitate interactions to power growth. Additionally, companies can use these tools to manage and craft a unique look and feel that improves brand recognition and web presence, or work hand-in-hand with Coalmarch by WorkWave, one of the largest digital marketing agencies supporting the pest control industry, to outsource their digital marketing efforts to highly effective experts.

3. How can pest control companies better service their customers using PestPac?

Technicians are equipped to boost efficiency and customer satisfaction in the field with PestPac’s unique tools, including RouteOp and the Visual Route Manager for route optimization; Call-Ahead for keeping customers informed of upcoming appointments; PestPac Mobile and the integrated sketch tool for tracking treatments, recommendations and problem areas; Smart Traps for faster service in large facilities; and Multi-Unit functionality for better tracking info and services on commercial accounts.

4. How does PestPac enable users to maximize their money?

Payment processing solutions integrated into PestPac empower technicians and back office users to take payments however their customers prefer, providing easier ways to pay and keeping customers happy. With Mobile Terminal, customers can use their card or a digital wallet payment method, while Mobile Check Scanning eliminates lost or damaged checks and the need for double entry entirely. Auto Pay, Card on File and Account Updater reduce churn and streamline payments, while ePay links and SMS payments enable customers to pay from anywhere, any time.

5. What makes an integrated software solution a must-have for today’s pest control companies?

PestPac integrates with WorkWave’s suite of offerings so that its customers can run their entire business using a single solution, interacting with one partner and, when needed, interacting with one help desk organization. By eliminating the need to manually sync data and saving time previously spent toggling between apps, integration reduces time spent training employees on multiple platforms. WorkWave’s solutions are powerful alone, but better together. Through integration, WorkWave becomes a true partner to our customers, providing the tools, resources, services and industry expertise they depend on to do more and go beyond service.