Swell and Briostack Announce Integration

SALT LAKE CITY, Utah — Swell, a customer experience platform for local businesses, announced a new integration with Briostack, an EverPro solution and pest control software that helps companies streamline and automate their business.

With Swell, Briostack users can trigger automatic messaging to their customers based on technician and branch. This strategic partnership allows pest control professionals to set up automated text messages, reminding clients of scheduled appointments and providing a photo of the scheduled technician. After the appointment, pest control professionals can activate Swell's feature to send a text message asking the client to leave a Google review or submit a private NPS survey. Texts are entirely customizable and can be configured to send at optimal times for the highest possible open rate.

Briostack users will have a centralized inbox for all client communications. A chat function allows teams of salespeople or technicians to coordinate via group or individual chat in one location.

"Both Swell and Briostack are built with the goal of helping local businesses grow," said Drew Sparks, chief executive officer of Swell. "We are excited to empower pest control professionals to not only streamline their workflow, but ensure customers have a great experience."

Lincoln Hall, president of Briostack, added, "Integrating with Swell allows our software to bring another aspect of automation to the pest control professionals we serve. This integration helps optimize the effectiveness of our customer's communication with their clients, provides all users with the best possible experience and helps our customers grow their online reputation to help earn more business."